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Foreign trade newcomer shared a case
The previous forwarder has been cooperating well. Recently, a new forwarder named Zhejiang XH, a forwarder company in Yiwu, was changed. At that time, the price of four cabinets together was quoted at 40HQ, full package 1500,20 GP full package 1050 usd, EMC, two large and two small.
On November 22, 2016, two high containers were installed, two small containers were installed on November 23, and one BILL of lading was installed for four containers. Everything was going well. Soon after, the boss of XH said that only two containers could be shipped, and they could not guarantee which two could be shipped. After careful consideration, the customer decided to change the date of all the four containers to the shipping date of December 4, 2016. The freight forwarder mentioned that the sea freight would rise during this period.
Then I pressed the BILL of lading until December 24th, when I said that we had to pay for the bill of lading. At that time, the account checking started. The sea freight of 40HQ changed from 1500 dollars to 2100 dollars, and the freight of 20GP changed from 1050 dollars to 1500 dollars. At that time, our account had been settled with the customer at the previous prices of 1500 and 1050D. We didn't know the cost had increased so much until we got the BILL of lading. Freight forwarder how the result of communication is a word: sea freight does rise to so much.
We were very angry because no one told us the actual cost. The forwarder said that their boss was busy and forgot to give us the quotation. The final result was that after we paid the money, XH sent the BILL of lading, so naturally the cooperation ended.
I would like to ask you, who has encountered this situation? How should we deal with some overbearing terms of freight forwarders? We also ask about the price every week. Generally, we can accept the range of one or two hundred dollars. Is it normal for the price to rise so much in one week? Besides, it was said that the ship would leave on December 4, and then it was found that the actual departure date was December 18. How should we deal with this matter?
Before we answer his question, let's talk about closet dumping.
What is "closet dump"?
"Dumping cabinet" is a common term in foreign trade, freight forwarding, logistics and other industries. "cabinet" is the container, that is, container container, mainly refers to shipping containers, including the dumping cabinet of the whole container and LCL.
LCL dumping is relatively less, because the LCL forwarding company is generally strong, and the relationship with the shipping company is relatively good, and LCL involves multiple customers, multiple batches of goods, the impact is great, so the LCL forwarding will try every means to avoid the LCL dumping, unless it catches up with the customs inspection, really can not catch up with the ship, that can only be postponed the next voyage.
Actually, delay ship is not equal to jilt ark, jilt ark is to show you each respect is no problem, catch up with the ship completely, just because of the reason of ship company unilateral (put cabin number more than actual cabin number), burst cabin did not have cabin, jilt your cabinet directly then. The delay of shipment is usually due to the forwarder's or consignor's fault. It is really too late and has to be put off to the next voyage.
What is the root cause of tank burst/rejection?
In the peak freight season, the cargo volume is large, the shipping company space is limited, prone to explosion (especially popular routes), some cabinets are inevitably dumped.
In fact, the dumping of containers is entirely the shipping company's reason, because the shipping company in order to ensure full - not waste any space, the number of shipping space will often be released more than the actual number of shipping space. For example: originally, there were only 100 Spaces allocated to this port, but the shipping company released 110 Spaces to the forwarder or the owner of the cargo. By then, the containers with 10 extra Spaces could not be fully loaded -- they had to be dumped and postponed to the next ship.
When the final rejection may be less than 10 seats, because of the pre-release 110 seats, there may be cancellation, can not catch up with the ship, customs clearance problems can not leave, or other reasons, so the final rejection may be five or six. Of course, it is possible that fewer than 100 will eventually make it out -- more than 10 will have to evacuate or not make it.
Which cabinets are easy to dump?
The shipping company chooses which containers to dump, not in a first-come, first-served order. Instead, it gives priority to the containers of customers with low freight costs, who have an average relationship with the shipping company, or who are considered unimportant by the shipping company. Therefore, if you have a small amount of goods, if you have no relationship with the shipping company, if your forwarder strength is not strong, then your container will be more likely to be dumped.
"Jilted cabinet" after how to operate?
It means that the goods have arrived at the port and have been declared for customs clearance, but the container has been dumped by the shipping company during shipment. There is no need for separate customs declaration and inspection, because the container has been released by the customs, and the shipping company will arrange another ship or postpone the shipment to the next voyage because the shipping company has not embarked the container. There is no need for a second customs declaration in the middle. This is called "missing loading".
2. Shut down and apply again
But if can't apply to the shipping company for packing, or due to other reasons why the customs don't agree to do packing, you need new space by shipping company and confirm the new name of vessel voyage consignor of the bill of lading number to the customs offices for handling the formalities of shutout, ship consignment team/shipping company to deal with move the box to match, and pay the relevant expenses (change with moving box fee and handling fee). To change the configuration, you need to delete single duplicate.
Who will bear the cost?
In the case of container rejection, there is a disclaimer on the bill of lading of the shipping company, which does not constitute a breach of contract. Therefore, shipping companies generally do not bear the overall transhipment of other costs. Freight agency companies will require consignors to assume a series of costs such as missing installation. Besides, the problem of container rejection at the port of departure involves the cost of the port of departure, which cannot be borne by foreign customers.
Transshipment cost -- because ship company jings ark reason, transshipment is unified by ship company commonly, although do not agree to deal with, also can apply for derate commonly.
Demurrage charge - because the shipping company threw out the container, generally can apply for reduction.
Sea freight difference - the shipping company generally takes the date of departure as the basis for calculating sea freight. Usually in the middle or at the end of the shipment encountered container rejection, easy to slide into the next pricing period, may encounter the risk of sea freight rise. But even if such, also cannot apply for derate commonly, need sea freight pays party to undertake by oneself.
Change the bill fee - because the shipping company throws out the cabinet reason, can apply for exemption generally.
Note: Usually the shipping company will only dump the goods once, but there have been two or three cases of dumping in a row. In order to avoid customer disputes, try to ask the freight forwarder to ask the shipping company for a written notice of dumping containers, and communicate well with the customer.
Why should the owner bear the risk of container rejection without fault?
For the container rejection, although it is all due to the shipping company, but the shipping company is not responsible for this. Do you feel "overbearing"? I can't help it. The shipping company is a big man. What can you do with them? In the freight forwarding industry, there is no volume of goods, there is no say, that is so realistic.
The victim that jabs ark is shipper, consignor and freight agent. They can result in second customs declarations, delivery delays, and even customer claims or lost customers. The root cause of the container dumping problem lies in the shipping company's insufficient attention to the service in order to pursue the maximization of profits by releasing more shipping space. Although the shipper scolded, but the shipping company still "go its own way". At present, there is no sign of a solution to this problem, and it will continue to exist for a long time in the future.
The active operation of "cabinet dumping"
After a long time of sea transportation, there will be more or less cases of "dumping the container". All we can do is do what we're told. We try to avoid what can be avoided and remedy what can be remedied in time. If it is impossible, the transshipment process will be followed normally.
Planning in advance for the time point (such as major festivals, etc.) when the cabin is easy to explode and the cabinet is dumped, try to avoid this time period and make the "cabinet dumping" as little as possible.
Complete actions well in advance of various "deadlines".
Before loading the goods, pay attention to the dynamic of the goods and confirm whether the goods are normally loaded.
After receiving the notice of cargo rejection, confirm whether there is still an opportunity to board the ship.
If the goods are confirmed to be rejected, contact with relevant transshipment, documents and other procedures immediately.
Timely communication with customers, do not hide, with sincere, professional attitude, so that customers accept.
Combined with the situation of our foreign trade friend, the most likely reason
1. In order to grab orders, bad forwarders deliberately offer low prices to attract foreign traders. After getting orders, they try their best to raise prices. Because if it is because of the shipping company, container dumping can be missed, and there is no demurrage fee, and the freight is the same as before, and even if it is not normal, the freight should be updated in advance.
2, so when choosing a freight forwarder, shop around, ask the shipping company, and then don't choose the most expensive one, don't choose the cheapest one, but choose the one in the middle. Quotation of the most expensive which may be really get the price is not very good, not their own advantage of the airline, the price of the cheapest one does not exclude malicious water behavior, quotation in the middle of the most reliable. Personal views are for reference only.